Refund and Cancellations Policy

Order Cancellations

Once an order is placed on Urban Hindu, cancellations are not permitted under any circumstances.

Exchange & Replacement Policy

We offer exchanges only in the following cases:

• Wrong product received
• Damaged or broken product received
• Product has major color issues upon delivery

To raise a complaint, customers must share clear images or an unboxing video within 48 hours of delivery.

After reviewing the issue, our support team will guide you with the replacement process.

3-Month Replacement Guarantee

We provide a 3-month replacement guarantee for issues related to:

• Color fading
• Material quality defects
• Manufacturing defects

This guarantee is applicable only for genuine quality-related concerns and does not cover normal wear & tear, accidental damage, or improper usage.

Refund Policy

Refunds are only applicable in cases where a replacement cannot be provided for a valid issue approved by our support team.

Order cancellations are not eligible for refunds.

Contact Support

For all exchanges, replacements, refunds, or order-related queries, please contact:

Email: customer.care@urbanhindu.in
Phone: +91 74284 87970